Shipping policy

Last updated: 12 November 2025

We try to make the ordering and delivery process as easy as possible for our customers. However, if you still have any questions or problems, please do not hesitate to contact our customer service team. Below we explain how your order is processed and delivered.

Shipping Costs

We pay the shipping costs for every order. All our products are delivered to your home 100% free of charge. There is also no minimum order quantity required.

Shipping Your Order

Have you found the perfect baby formula, snacks or accessories on our website? Then of course you want to receive them as soon as possible! That’s why we make sure your order is processed and shipped as quickly as possible.

Below are the average delivery times for all our packages:

  • Order Deadline: 12:00 noon (Hong Kong time)
  • Processing Time: Orders are prepared within 1–2 working days (Monday to Friday)
  • Delivery Timeframe: Estimated shipping time is 5–7 working days (Monday to Friday)
  • Complimentary Shipping: All orders qualify for free delivery

If you have placed an order with us, you will be able to see when your parcel arrives after just a few days. You will receive your personal tracking code by e-mail, with which you can track your order via our tracking partner. You can see how this works on our Track & Trace page.

To make sure your order is dispatched today, you can always contact us by phone or WhatsApp. Our service team will be happy to help you.

Delivery of Your Order

When your order is delivered, you and your little one can enjoy it straight away! Of course, something can always go wrong. Would you like to exchange or return? Then go to our Returns page.

Defective or Damaged Product?

That is very unfortunate! Unfortunately, it may happen that your product is damaged during transport or arrives defective. In that case, we always deliver a new package free of charge the first time and unfortunately cannot give a refund. Does it go wrong a second time? Then we will refund the full purchase price including any shipping costs paid.

Ordering Something

The ordering process at toddlernutrition.hk is very simple. First go to the product page and add the desired product to your shopping basket. To do this, click on the ‘Add to basket’ button.

Here it is important to check that you have selected the right variants (flavour, size, etc.). If everything is in order, click on the ‘Proceed to checkout’ button.

On the information page, you need to enter the correct address details. Check that all details are correct. If these details are entered correctly, you can click on the ‘Continue’ button.

On the ‘Shipping’ page, you can check the entered address details again. Here you will also be informed that every shipment is sent completely free of charge. As a token of appreciation for our customers, we always cover the shipping and delivery costs. You can now proceed by clicking on the ‘Proceed to payment’ button.

You can choose from several secure payment options. At toddlernutrition.hk, all payment options are SSL-encrypted, which means you can always rely on a safe payment environment:

  • Visa
  • Mastercard
  • American Express
  • Alipay
  • WeChat Pay
  • PayPal
  • Apple Pay
  • Google Pay
  • UnionPay

Once you have selected the correct payment method, simply click on the ‘Complete order’ button and you will be redirected to the payment provider. Follow the instructions on the page to finalise your order. In the unlikely event that you experience problems with your order, you can contact us at any time.

Lost Your Parcel?

If a parcel is lost or cannot be delivered for logistical reasons, we always send a new parcel before proceeding with refunds. If the order has not been received 30 days after shipment, it will be fully refunded.

Company information:

Name of  the store: Toddler-Nutrition

Company name: Klein u. Meng OHG

Company number: HRA 41471

VAT Number: DE 148 123 456

Adress: Keltenstr. 3, 67433 Neustadt an der Weinstraße, Germany

E-Mail: info@toddler-nutrition.com

Phone number: +852 9876 5432

Opening Hours:

  • Monday to Saturday: 8:00 AM to 6:00 PM
  • Sunday: closed