Retour & Refund Policy
Last updated: 12 November 2025
At Toddler Nutrition, we want you to be completely satisfied with your purchase. Below you will find our clear returns and refunds conditions.
1. Order Cancellation
- You may cancel your order free of charge within 10 minutes after placing it (before it enters the “processing” stage).
- Simply info@toddler-Nutrution.com.
with your order number. - After 10 minutes, cancellation is no longer possible because your order is immediately sent to our warehouse for picking and packing.
- If payment has already been made, we will refund within 7 business days.
2. Our 30-Day Returns Policy
You have 30 calendar days from the date of receipt to return most items for a refund or exchange, provided they meet the conditions below.
3. Conditions for Return
Items must:
- Be unopened, unused and in original sealed packaging with all labels and tamper-evident seals intact.
- Be in the same condition as received.
- Include proof of purchase (order number or receipt).
For hygiene reasons the following must remain sealed:
- Teats, bottles, pacifiers, breast pump accessories, underwear.
4. How to Return an Item
Step 1 – Contact Us Email info@toddler-Nutrution.com.
within 30 days of delivery with:
- Order number
- Reason for return (optional)
- Whether you want a refund or exchange
We will reply within 1 business day with a Return Authorisation Number (RAN).
Step 2 – Pack & Ship
- Write the RAN clearly on the outside of the parcel.
- Send the parcel at your own expense to:
Toddler Nutrition Returns Department Unit 12B, 8/F, Block A, Mai On Industrial Building 17-21 Kung Yip Street, Kwai Chung, N.T., Hong Kong
We recommend using a tracked service (SF Express, Hongkong Post, etc.). We do not provide pre-paid return labels and do not reimburse return shipping costs.
Step 3 – Refund
- We inspect the returned item within 3 business days of receipt.
- If approved, we issue a full refund excluding original delivery costs to your original payment method within 7 business days.
- Refunds appear on your statement within 3–10 days depending on your bank.
5. Non-Returnable Items
The following items cannot be returned (even if unopened):
- Baby formula
- Baby food pouches, jars and cereals
- Breast milk storage bags
- Nipples, teats, pacifiers
- Breast pumps and accessories
- Underwear and swim diapers
- Personalised items
- Gift cards
6. Faulty, Damaged or Incorrect Items
If you receive a damaged, defective, expired or wrong item:
- Contact us within 7 days of delivery with clear photos.
- We will arrange free replacement or full refund (including original delivery fee).
- You do not need to return the faulty item if it concerns baby formula or food – photos are sufficient.
7. Exchanges
Exchange is possible under the same conditions as returns.
- Difference in price will be charged or refunded accordingly.
- Return shipping remains at your expense.
8. Sale & Promotional Items
Items bought on sale or with discount codes follow exactly the same return rules.
9. Refunds
- Always issued to the original payment method.
- Credit/debit card: 3–10 business days
- Alipay / WeChat Pay: within 48 hours
- PayPal: within 24 hours
10. Wholesale / Business Orders
Different conditions apply. Contact info@toddler-Nutrution.com.
11. Your Statutory Rights
This policy does not affect your statutory rights under Hong Kong law (Sale of Goods Ordinance, etc.). If you believe your rights have been breached, you can contact the Consumer Council.
12. Changes to This Policy
We may update this policy at any time. The latest version is always available at https://toddler-nutrition.com/pages/retour-refund-policy
Company information:
Name of the store: Toddler-Nutrition
Company name: Klein u. Meng OHG
Company number: HRA 41471
VAT Number: DE 148 123 456
Adress: Keltenstr. 3, 67433 Neustadt an der Weinstraße, Germany
E-Mail: info@toddler-nutrition.com
Phone number: +852 9876 5432
Opening Hours:
- Monday to Saturday: 8:00 AM to 6:00 PM
- Sunday: closed